pin4d is committed to handling your personal data with transparency, care, and full respect for your privacy rights. This policy explains exactly what data we collect, why we collect it, how it is used and stored, who may access it, and how you can exercise control over it at any time.
All data transmissions between you and pin4d are encrypted using industry-standard SSL.
pin4d never sells, rents, or trades your personal data to third-party marketers.
Access, correct, or request deletion of your personal data at any time via our support team.
Personal data is stored in encrypted, access-controlled server environments with strict internal policies.
Identity documents submitted for KYC are stored securely and used solely for verification.
We use cookies to improve your experience. Session and preference cookies can be managed in your browser.
Scope of This Policy: This Privacy Policy ("Policy") applies to all personal data collected and processed by pin4d in connection with your use of the platform at pin4d.vu, including your account, gaming activity, payment transactions, customer support interactions, and marketing communications. By registering an account or using any part of the pin4d platform, you acknowledge that you have read and understood this Policy.
The following terms are used throughout this Policy with the meanings set out below:
| Term | Meaning |
|---|---|
| "Personal Data" | Any information that identifies or can reasonably be used to identify a natural person, directly or indirectly — including name, email address, date of birth, payment details, IP address, and device identifiers. |
| "Processing" | Any operation performed on Personal Data, including collection, recording, storage, organization, modification, retrieval, use, disclosure, transmission, restriction, erasure, or destruction. |
| "Data Controller" | The entity that determines the purposes and means of processing Personal Data — in this case, the Operator of pin4d. |
| "Data Processor" | A third party that processes Personal Data on behalf of pin4d under a written agreement and in accordance with pin4d's instructions. |
| "Member" / "You" | Any natural person who has registered an account on pin4d or who accesses the platform in any capacity. |
| "Platform" | The pin4d website at pin4d.vu and all associated services, games, and features accessible through that domain. |
| "KYC Documents" | Identity and address verification documents submitted by a Member to satisfy pin4d's Know Your Customer obligations, as described in the Terms & Conditions. |
The Data Controller responsible for your Personal Data is the Operator of pin4d — the company that owns and operates the platform under an internationally recognized gaming license. The Operator determines the purposes for which your Personal Data is collected and the manner in which it is processed.
For all data-related inquiries, requests to exercise your privacy rights, or complaints, please contact pin4d's support team at [email protected]. Contact details are also set out in Section 16 of this Policy.
Indonesia Market Context: pin4d primarily serves Members in Indonesia. Where applicable, pin4d processes your data in a manner consistent with applicable international data protection standards. Indonesian residents are encouraged to review the rights available to them under Section 12 of this Policy.
pin4d collects Personal Data across several categories. The specific data collected depends on how you interact with the platform:
| Category | Data Items Collected |
|---|---|
| Registration Data | Full name, date of birth, email address, Indonesian mobile telephone number, username, encrypted password, and residential address. |
| Identity Verification (KYC) | Government-issued photo ID (KTP, passport), proof of address (utility bill, bank statement), and proof of payment method ownership. Copies are stored in encrypted format. |
| Financial Data | Bank account details (BCA, BRI, BNI, Mandiri, CIMB Niaga, Bank Permata, BSI), e-wallet identifiers (OVO, DANA, GoPay, ShopeePay, LinkAja), transaction history (deposits, withdrawals, wagers), and account balance records. |
| Gaming Activity | Wager history, game session logs, bet amounts, game outcomes, bonus claims and wagering progress, and responsible gaming tool settings. |
| Technical Data | IP address, browser type and version, operating system, device type and identifiers, screen resolution, time zone, referring URL, and session duration. |
| Communications Data | Records of live chat conversations, support emails, feedback submissions, and any other correspondence between you and pin4d's support team. |
| Marketing Preferences | Your opt-in or opt-out status for promotional emails, SMS notifications, and in-platform bonus offers. |
| Cookie & Tracking Data | Session cookies, preference cookies, analytics identifiers, and referral tracking parameters. See Section 11 for full details. |
pin4d does not collect sensitive Personal Data such as racial or ethnic origin, political opinions, religious beliefs, or biometric data except where a biometric component is included in a government-issued identity document submitted for KYC purposes, in which case the document is used solely for identity verification and is not subject to biometric processing by pin4d.
pin4d collects Personal Data through the following channels:
pin4d processes your Personal Data for the following purposes:
| Purpose | Description |
|---|---|
| Account management | Creating, maintaining, and administering your pin4d account, including authentication and session management. |
| Service delivery | Enabling you to access and use all platform features — casino games, sportsbook, Video Poker, Bandar Ceme, slots — and to process your deposits and withdrawals. |
| Identity & age verification | Verifying that you are who you say you are and that you meet the 21+ age requirement before processing withdrawal requests above the applicable threshold. |
| Fraud & security | Detecting, investigating, and preventing fraudulent activity, money laundering, bonus abuse, unauthorized account access, and other prohibited conduct described in the Terms & Conditions. |
| Regulatory compliance | Meeting pin4d's obligations under its gaming license, including anti-money laundering (AML), counter-terrorism financing (CTF), and responsible gaming requirements. |
| Customer support | Responding to your inquiries, resolving disputes, and maintaining records of communications for quality assurance purposes. |
| Platform improvement | Analyzing aggregated usage data to improve platform performance, game selection, user experience, and responsible gaming tools. |
| Marketing | Sending you promotional emails, bonus notifications, and personalized offers — only where you have opted in to receive such communications. You may opt out at any time. |
pin4d does not use your Personal Data for any purpose that is incompatible with the purposes listed above without first obtaining your explicit consent or as otherwise required by applicable law.
pin4d relies on the following legal bases for processing your Personal Data:
pin4d does not sell, rent, or trade your Personal Data. We share your data only in the following limited circumstances:
No Third-Party Marketing: pin4d never shares your contact information with advertisers, data brokers, affiliate networks, or any other third party for their independent marketing purposes. All promotional communications you receive from pin4d originate from pin4d directly.
As an internationally operated platform, pin4d may store and process your Personal Data in jurisdictions outside Indonesia. Where such transfers occur, pin4d takes steps to ensure that your data receives a comparable level of protection to that which it would receive in its country of origin, including by:
By using pin4d, you acknowledge and consent to the transfer of your Personal Data to servers and processors located outside Indonesia where necessary to deliver the services described in this Policy.
pin4d retains your Personal Data for as long as necessary to fulfil the purposes for which it was collected, subject to the following minimum and maximum retention periods:
| Data Category | Retention Period |
|---|---|
| Account registration data | For the lifetime of your account, plus 5 years after account closure. |
| KYC documents | For the lifetime of your account, plus 5 years after account closure, in accordance with AML regulatory requirements. |
| Financial transaction records | 7 years from the date of each transaction, in accordance with standard financial record-keeping obligations. |
| Gaming activity logs | 5 years from the date of each session, for dispute resolution, audit, and regulatory compliance purposes. |
| Customer support communications | 3 years from the date of the final communication in each support thread. |
| Technical / log data | 13 months from the date of collection, after which it is aggregated and anonymized. |
| Marketing consent records | Until you withdraw consent, plus 3 years thereafter as proof of lawful processing. |
When retention periods expire, Personal Data is securely deleted or irreversibly anonymized so that it can no longer be attributed to any individual. Anonymized, aggregated data may be retained indefinitely for statistical and business analysis purposes.
pin4d implements a layered set of technical and organizational security measures to protect your Personal Data against unauthorized access, accidental loss, destruction, or disclosure. These measures include:
Your Role in Security: Security is a shared responsibility. Please ensure your pin4d account password is strong and unique, enable two-factor authentication, and never share your login credentials with any third party. pin4d will never ask you for your password via email or chat.
pin4d uses cookies and similar tracking technologies to operate the platform effectively, remember your preferences, and analyze how Members use the site. The following types of cookies are used:
| Cookie Type | Purpose | Retention |
|---|---|---|
| Strictly necessary | Required for the platform to function — session authentication, security tokens, load balancing. Cannot be disabled without breaking core site functionality. | Session / up to 24 hours |
| Functional / preference | Remembers your language preference, last-visited game category, and other optional settings to personalize your experience. | Up to 12 months |
| Analytics | Collects anonymized data on page visits, click paths, session durations, and error events to help pin4d improve the platform. No personally identifiable data is included in analytics reports. | Up to 13 months |
| Affiliate / referral tracking | Records the referral source of your visit so that the correct affiliate partner can be credited. This data is used internally only and is not shared with third parties beyond the affiliate partner concerned. | Up to 30 days |
You can manage or delete cookies at any time through your browser settings. Please note that disabling strictly necessary cookies will impair the functionality of the platform and may prevent you from accessing your account. For full instructions on managing cookies in your specific browser, refer to your browser's help documentation.
As a Member of pin4d, you have the following rights in relation to your Personal Data. To exercise any of these rights, contact pin4d's support team at [email protected] with the subject line "Privacy Rights Request — [Your Username]".
Request a copy of all Personal Data pin4d holds about you. We will provide this in a structured, commonly used, machine-readable format within 30 days of your verified request.
Request correction of any inaccurate or incomplete Personal Data. You may also update many data fields directly from within your account settings.
Request deletion of your Personal Data where it is no longer necessary for the purposes for which it was collected. Note that certain data must be retained to comply with legal obligations (see Section 9) and cannot be erased upon request.
Request that pin4d restricts processing of your data in specific circumstances — for example, while the accuracy of your data is being contested or while an objection to processing is being assessed.
Receive your Personal Data in a structured, machine-readable format so that you can transfer it to another service provider where technically feasible.
Object to processing of your Personal Data where pin4d relies on legitimate interests as its legal basis, including profiling for direct marketing purposes. You may opt out of marketing communications at any time.
Where processing is based on your consent (principally marketing communications), you may withdraw that consent at any time without affecting the lawfulness of prior processing. To opt out of marketing, use the unsubscribe link in any promotional email or contact support directly.
pin4d will respond to all verified privacy rights requests within 30 calendar days. Where a request is complex or numerous, this period may be extended by a further 30 days, in which case you will be notified of the extension and the reason for it.
The pin4d platform is strictly intended for adults aged 21 and over. pin4d does not knowingly collect Personal Data from any person under the age of 21. If pin4d becomes aware that it has inadvertently collected Personal Data from a person under 21, it will take immediate steps to delete that data and close the associated account.
If you are a parent or guardian and believe that a minor in your care has provided Personal Data to pin4d and registered an account, please contact us immediately at [email protected] so that we can investigate and take the necessary action.
The pin4d platform does not contain links to third-party websites. However, if you arrived at pin4d via an affiliate or referral link, please be aware that the referring website operates independently and is subject to its own privacy policy. pin4d accepts no responsibility for the privacy practices of any third-party website or service that you may access independently.
pin4d reserves the right to update or amend this Privacy Policy at any time to reflect changes in applicable law, regulatory guidance, business practices, or platform features. When material changes are made, pin4d will:
Your continued use of the platform after the effective date of any amended Privacy Policy constitutes your acknowledgment of, and agreement to, the updated terms. If you do not agree with any amendment, you should cease using the platform and contact support to request account closure prior to the amendment's effective date.
For all privacy-related inquiries, requests to exercise your rights, or complaints about how pin4d handles your Personal Data, please use the following contact channels:
pin4d will acknowledge all privacy-related contacts within 24 hours and aim to provide a substantive response within 30 calendar days. If you are not satisfied with pin4d's response to a privacy complaint, you have the right to escalate the matter to the relevant data protection authority or regulatory body in your jurisdiction.
Related Policies: This Privacy Policy should be read alongside pin4d's Terms & Conditions and Responsible Gaming page, which together govern your full relationship with the pin4d platform.
With your data handled transparently and securely, dive into thousands of games, live sportsbook markets, and exclusive VIP rewards — all in IDR, with fast payouts via your preferred Indonesian bank or e-wallet. 21+ only.
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